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Support

If you have an issue with your system, this is the place to find a solution. This list contains all support pages in the knowledge base.

You can either use this list or open a specific training topic and scroll to the bottom of the page for a list of support related to that topic. Optionally you can use the site search feature in the top right of the site to find all pages that match a keyword.

If you believe you have found a bug and there is no solution here, then lodge a ticket.

Question/Problem Related Training Updatedsort icon
How do I make an event show up under past events? Events 20-08-15
I get a red warning when I try to save content, why can't I save? Creating Content 19-08-15
Why is mail being caught in the mail queue? 17-08-15
'Do Not Email' and 'Unsubscribe' aren't working Newsletter 17-08-15
How do I manually change a user's password? User 17-08-15
How do I check that my GST calculations are working correctly? Accessing Financial Data 17-08-15
Outlook has stopped responding, freezes or hangs Microsoft Outlook 17-08-15
Does the website inform the customer when goods have been shipped? Payment 17-08-15
Where do I see a member's membership status? Checking Membership Validity or Expiry 17-08-15
How do I test that the unsubscribe tokens on my newsletter are working? Unsubscribe Tokens for Newsletters 17-08-15
Can we increase the number of staff logins on our SLP? Setting Up New Staff 17-08-15
Can addresses be automatically cleaned and verified? Maps 17-08-15
How do I change a person's email address? Person 17-08-15
How do I paste content into a WYSIWYG and remove styling? WYSIWYG 17-08-15
What do you mean when my membership price is Pro rata? What is a Schedule? 17-08-15
I submitted a webform and it just sits and loads Webforms 17-08-15
How do I stop mail from being sent out automatically without being caught in the mail queue? Mail Queue 17-08-15
Where do event banner images get uploaded? Uploading Images using Image fields 17-08-15
What does a corrupted field cache mean? Hosting 17-08-15
I cannot unsubscribe a person if they don't have a user account Unsubscribe, Communications Preferences and Do Not Email 17-08-15
How do I change the shipping price? Payment 17-08-15
Outlook doesn't send or recieve email Microsoft Outlook 17-08-15
Is the customer notified that we have received their order? Payment 17-08-15
How do I change a membership's price? Configuring Membership 17-08-15
Why are people being unsubscribed from our mailing lists? Bounces - Automatic Unsubscribe from Mailing Lists 17-08-15