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Support

If you have an issue with your system, this is the place to find a solution. This list contains all support pages in the knowledge base.

You can either use this list or open a specific training topic and scroll to the bottom of the page for a list of support related to that topic. Optionally you can use the site search feature in the top right of the site to find all pages that match a keyword.

If you believe you have found a bug and there is no solution here, then lodge a ticket.

Question/Problem Related Training Updatedsort icon
The postcode search is not showing some members in our "find a" directory Create and Modify Directory Entries 12-11-15
How do I remove an unwanted job advertisement? Job Directories 05-11-15
Automated emails are printing crm url instead of the website url Common and Useful Tokens 23-10-15
What does 'Promote Content' do? Featured Content 16-10-15
Can we host Moodle somewhere else? Moodle Integration 14-10-15
Automated payment did not work for some stored credit cards Automated Payments 13-10-15
Cannot change the quantity when purchasing an event ticket Create an Attendee Field for Conference Tickets 09-10-15
Why doesn't the link in my Newsletter work? 08-10-15
A member did not get CPD points in their diary Automated CPD Points on Events 06-10-15
How can a member opt out of showing in the directory? Create and Modify Directory Entries 29-09-15
Why can't I select more than 3 related Interest Groups on any content? Interest Groups 28-09-15
Business Renewal Invoices are Sent to the Business Admin not the Finance Admin Business Admins and Finance Admins 17-09-15
Why does our bulk email take so long to get sent out? Emailing event newsletters 17-09-15
Event shows no tickets but dates are configured correctly Events 01-09-15
I need help modifying the HTML in my newsletter template 01-09-15
People are not getting their password reset emails Email Management 31-08-15
Why is my site slow? Hosting 27-08-15
A member cancelled their membership and we were not notified Cancelling Membership 27-08-15
Why can't I modify some menus? Editing Menus 25-08-15
I made a content change and cannot see the change Content Management 25-08-15
Can I delete invoices from the mail queue? Mail Queue 24-08-15
A product I created cannot be purchased in the frontend or backend of the system Creating a product 21-08-15
I renewed a business membership manually and now the person has two memberships (M1) Manual Renewal Reminders 21-08-15
I thought 'Do Not Email' stopped people from getting all email Unsubscribe, Communications Preferences and Do Not Email 21-08-15
Why does the member export report not show any businesses? Data Export 21-08-15