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Support

If you have an issue with your system, this is the place to find a solution. This list contains all support pages in the knowledge base.

You can either use this list or open a specific training topic and scroll to the bottom of the page for a list of support related to that topic. Optionally you can use the site search feature in the top right of the site to find all pages that match a keyword.

If you believe you have found a bug and there is no solution here, then lodge a ticket.

Question/Problem Related Training Updatedsort icon
Why is our newsletter sometimes not arriving and sent to the SPAM inbox? Email Management 29-09-23
Why are so many of our emails bouncing or not being received? Email & Email Clients 29-09-23
I can't create a user account for a person, there are no actions on the right hand side. User 29-10-19
Error during sending newsletter Send a Newsletter 25-03-19
Duplicate invoice emails in mail queue when using 'Pay on Invoice' Invoicing 16-08-18
Image Size - how to edit Resizing Images 20-06-18
'Undelivered Mail Returned to Sender' error trying to send mail Emailing event newsletters 27-03-18
Where can I find my sitemap? Basics of Content Management 28-02-18
Can I raise a renewal invoice for a member that has a pending transaction for their expiring membership? (A1) Configuration: Renewal Invoices Created Automatically 17-01-18
Our Xero Integration has stopped working Xero Member Evolution Integration 08-11-17
How to fix Xero rounding issue? Xero 07-11-17
Why was there an error processing my payment? Payment 02-11-17
How can I fix an Image that is not displaying properly? Committee Images 11-10-17
CPD points do not work correctly for events Automated CPD Points on Events 10-10-17
How do I specify an account manager/organizer for a member? Entity Assignment 10-10-17
How do I link a Moodle Account to a Member Evolution Account? Moodle 10-10-17
Where do my users see their transactions? Create a Transaction 08-06-17
How do I remove/edit someone from the attendees list? Attendee Configurations & Attendee Lists 25-05-17
How do I do something on behalf of a member? Impersonating One of Your Members 09-11-16
Tokens do not work when created in Befree Newsletter Editor Newsletter Tokens - Basics 08-11-16
Why can't I edit some content? Basics of Content Management 12-10-16
Paypal transaction was not automatically marked paid Reconciling Transactions 07-10-16
Person or Business is not showing up in a report when using proximity filter (geocoding po box addresses) Reporting 06-09-16
Staff member doesn't appear in digest reports Digests 31-08-16
Event discounts do not work correctly Discounts 26-08-16